I'm Julie. With nearly nine years of experience at Amazon Seller & Vendor Central with a deep expertise in e-commerce and Amazon operations. Since 2017, I have been actively involved in managing various aspects of Amazon's backend processes. My tenure began with Arvato Bertelsmann/Majorel, where I served as an Amazon Seller Support Specialist starting in 2017. During this time, I have honed my skills in managing both Seller and Vendor Central, and I also possess a foundational understanding of Shopify and Walmart platforms. This diverse experience has equipped me with a comprehensive perspective on e-commerce operations and vendor relations.
Here are some of the skills that I developed over the years.
1. FLATFILE
*Bulk upload
*Update/Partial update/delete
2. ACCOUNT HEALTH ISSUES
*Suspected Intellectual Property Violations
*Received Intellectual Property Complaints
*Product Authenticity Customer Complaints
*Product Condition Customer Complaints
*Listing Policy Violations
3. ASIN SUSPENSION and ASIN SUPPRESSION
4. FIX STRANDED
5. ORDER MANAGEMENT
*Returns
*Refunds
*Fulfillment
*Customer Service
6. REIMBURSEMENT - Manual (own process) and was hired by GETIDA
*Shipment Reconciliation
*Inventory Adjustments
*Removal Reimbursement
*Wrong Dimension - FBA Fee
6. CASE MANAGEMENT
7. A+ and BRAND STORY
8. BORN TO RUN
9. SHIPMENT CREATION / PURCHASE ORDER
Reports, Dealing with Amazon Seller Support and many more.
