Onsite Desktop Support at IBM - Fluor Philippines project
from June 19, 2015– April 10 2022
Provide Isolation and resolution related on i----------- or problem tickets.
Hardware problem escalation /troubleshooting and coordination with the vendor for warranty or maintenance agreement claim.
Desktop, Workstation Laptop Deployment and any related on IMAC (install move add change)
IT System Administrator - Brightsphere Pty Ltd, ABN:-----------
May 01 2022 to Present
Provide general IT Helpdesk Services; Reporting, diagnostics, and remedy of it related issues
• Monitor performance of IT systems to determine cost and productivity levels, and to make
recommendations for improving the IT infrastructure
• Management and oversight of the core PaaS, SaaS and CSP’s and systems in use both at the
Company and the company’s’ clients
• Information Security
• Endpoint Management and Patching
• Server
• Cyber Security
• Security and Compliance
• DRP and BCP
• Help define IT infrastructure strategy, architecture, and processes
• Assess vendors and develop test strategies for new hardware and software
• Engage with 3rd Party Providers and Clients for IT and Information Security Related matters
• Troubleshoot hardware and software issues related to internal and client IT systems
• Any other related work required by the company director
