I help remote teams stay organized through operations support, workflow coordination, administrative assistance, and process documentation.
Over the past several years, I have worked in customer support, workflow review, and quality assurance roles, progressing from Customer Support Specialist to Reviewer and later to Quality Analyst. My experience includes reviewing high-volume workloads, validating processes, identifying workflow issues, documenting findings, and supporting remote teams in fast-paced environments.
I am experienced with Google Workspace, Slack, Notion, Trello, Asana, Salesforce Omni-Channel, Shopify, Gorgias, Intercom, and Zendesk. I am comfortable managing inboxes, coordinating tasks, maintaining documentation, supporting daily operations, and working with distributed teams.
Known for attention to detail, strong written communication, and a reliable work ethic, I work effectively with teams across US, UK, and AU time zones and adapt quickly to new systems and processes.
Verified
