Results-driven Customer Experience and Operations Manager with over 15 years of progressive experience in customer service, customer experience, operations, and team leadership. Skilled in leading high-performing teams, optimizing customer support operations, and driving business growth through process improvement, automation, analytics, and AI- enabled solutions. Proven expertise in implementing scalable customer experience strategies, developing executive dashboards, optimizing CRM platforms including Intercom and Zendesk, and collaborating with cross-functional stakeholders to improve operational efficiency, customer satisfaction, and business performance. Recognized for combining strategic leadership, technical problem-solving, and a hands-on approach to building scalable systems that enhance both customer experiences and organizational success.
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