Operations & Automation Specialist with over 10 years of experience building structured systems, CRM workflows, and scalable operational processes across enterprise and growth-stage organizations.
My background includes leadership roles at Citibank Philippines and an Australian health company, where I focused on digitization, process optimization, reporting systems, and operational reliability.
At Stronglife Australia, I:
• Reduced manual admin workload by 70% through workflow automation
• Built booking-to-CRM integrations to eliminate missed follow-ups
• Eliminated spreadsheet errors using Google Apps Script
• Enabled a 20-member VA team to operate independently through structured SOP systems
• Built automated dashboards for real-time performance reporting
• Managed Stripe disputes with a high resolution success rate
At Citibank, I led digitization initiatives and operational improvements across cross-functional teams, strengthening workflow efficiency and compliance standards.
Core Strengths:
• Zapier & automation workflows
• Google Apps Script & advanced Google Sheets
• ----------- & GHL CRM systems
• SOP development & operations design
• Executive-level reporting & presentations
• Workflow architecture & system integration
I am seeking for a role focused on Operations Management, Executive Assistance, Automation, or CRM Systems where I can help bring structure, clarity, and scalable processes to growing teams.
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