Dedicated and versatile Virtual Assistant Manager with over 2 years of experience in healthcare operations, specializing in supporting psychiatry practices and virtual assistant teams. Skilled in onboarding and training new VAs, mentoring for professional development, and handling client escalations with efficiency and professionalism. Adept in managing patient inquiries across scheduling, billing, insurance, referrals, and clinical documentation support, ensuring seamless coordination with providers.
Previous experience in top BPO companies such as Accenture, Alorica, and Teleperformance strengthened expertise in customer service, escalation handling, and cross-functional collaboration. Recognized for problem-solving, adaptability, and delivering exceptional client satisfaction, with multiple commendations for service excellence.
Brings strong leadership, organizational skills, and a background in Information Technology, complemented by continuous personal growth through hands-on healthcare and customer service roles. Passionate about driving operational efficiency, supporting teams, and ensuring high-quality patient and client experiences.
