Results-driven professional with over 20 years of experience in remote and on-site operations management specializing in multi-location retail and customer-focused environments. Proven ability to manage and scale store performance remotely, ensuring alignment in sales execution, compliance, and overall operational efficiency across multiple sites.
Experienced in leading retail and telecommunications operations with a strong track record in driving KPIs, improving team productivity, and implementing structured processes that support sustainable growth. Adept at remote management of distributed teams, providing consistent coaching, performance monitoring, and hands-on support to store leaders and frontline employees.
Skilled in recruitment and human resources, including end-to-end hiring, onboarding, and talent development. Known for building high-performing teams through effective coaching, training programs, and a strong focus on employee engagement and retention.
Brings deep expertise in customer service and technical support, with a background in resolving complex issues, improving customer experience, and maintaining high service standards. Combines operational discipline with a people-first leadership approach to deliver measurable results and long-term business success.
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