Remote IT Support Specialist / System Administrator with 6 years of experience in MSP environments, providing reliable and security-focused remote IT support.
Let me help you reduce server and network downtime, manage server and client maintenance, administer Microsoft 365 environments, and keep systems stable and secure through independent, process-driven support.
I also help you efficiently handle daily ticket queues, escalations, monitoring, backups, and end-user support in fast-paced MSP environments.
WHAT I CAN HELP YOU WITH
• Remote IT Support (L2–L3)
• Microsoft 365 and Exchange Online administration
• Azure and Entra ID (Azure AD)
• Endpoint security and EDR management
• Backup monitoring and recovery
• Network and server troubleshooting
• Documentation using IT Glue
• MSP ticketing and workflows (Autotask)
CORE TECHNOLOGIES
• Microsoft 365 and Exchange Online
• Azure and Entra ID
• Kaseya ecosystem (Datto RMM, Autotask, IT Glue, RocketCyber, Datto Backup and EDR)
• SentinelOne and Huntress
• VMware and Hyper-V
• Meraki and network troubleshooting
AUTOMATION
• PowerShell for Microsoft 365 user management
• License assignment and password resets
• Account enable and disable
WHY WORK WITH ME
• MSP trained
• Independent and reliable
• Security focused
• Well documented work
• Long term mindset
KEY ACHIEVEMENTS
• Closed 95%+ of tickets within SLA
• Reduced recurring issues by ~20% through proactive monitoring
• Monitored and maintained 1,000+ endpoints and 69 servers for 100 clients
• Overlaps US morning hours (8–9 AM EST) for seamless client support
Let’s chat about how I can support your MSP or business.
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