I am a Healthcare Virtual Assistant with over 1 year of hands-on experience supporting a US-based physical therapy clinic, backed by 8+ years in customer support and operations roles.
I specialize in patient scheduling, EMR management, and handling high-volume patient communication through phone, email, and chat. I’m comfortable managing 50+ daily interactions while maintaining strict accuracy, professionalism, and HIPAA compliance.
How I can support your clinic or business:
• Patient Coordination: Appointment scheduling, confirmations, and follow-ups.
• Communication: Patient support via voice, email, and chat.
• Technical Admin: EMR/EHR data entry, insurance verification, and record management.
• Backend Support: Calendar/inbox management and operational data tracking.
I’ve worked with tools like QuickEMR, Salesforce, Zendesk, Zoho, Google Workspace, Calendly, and Clockify, and I’m quick to learn new systems.
I’m reliable, detail-oriented, and experienced in fast-paced environments where accuracy and patient experience matter. I take pride in making sure operations run smoothly while providing excellent support to both patients and clients.
If you’re looking for someone who can handle your patients with care and keep your backend organized, I’m ready to help.
