I offer a unique blend of corporate BPO precision and freelance flexibility. With over 8 years of experience—spanning high-pressure tech support for Microsoft to agile eCommerce support for independent brands—I help businesses turn customer inquiries into loyal relationships.
I don’t just answer tickets; I focus on speed, accuracy, and customer retention. Whether it's troubleshooting a technical Windows error or managing a busy Shopify storefront, I ensure your customers feel heard and your operations run smoothly.
Core Skills:
• Expert in handling high-volume Live Chat and Email queues.
• Experienced in Shopify order fulfillment, refunds, and digital product delivery.
• Advanced use of Zoho CRM and ticketing systems to keep workflows organized and transparent.
• Tier 1 support for Windows OS, Microsoft 365, and software installations.
• Specialized experience in providing tech assistance for assistive technologies and disability help desks.
What I can help you with:
• Live Chat & Email Customer Support
• Help Desk & Ticket Management
• Tier 1 Technical Support (non-Upwork background)
• eCommerce & Order Fulfillment Support
• Shopify Store Management
• Data Entry & Admin Tasks
Verified
