IT professional with 12+ years of experience supporting enterprise Microsoft 365 environments, including SharePoint Online, Exchange Online, Teams, and Microsoft Entra ID. Experienced in 24/7 and night-shift operations supporting global users, with a strong focus on incident management, SLA adherence, and service continuity.
Throughout my career, I have handled escalated technical issues, coordinated cross-team resolutions, and supported stable delivery of Microsoft cloud services in enterprise environments. I have also contributed to process improvements and provided support to junior engineers in operational workflows.
I am currently transitioning into a Service Delivery Lead role, with a focus on IT operations management, service quality, and team coordination. I am seeking opportunities within Microsoft 365 or MSP environments where I can combine technical expertise with leadership responsibility in service delivery.
