Hi, I’m Alexia, a Customer Experience and Support Specialist with over 8 years of experience spanning BPO, retention, administrative support, and client relations.
I’ve had the privilege of working across diverse industries — including automotive, finance, property management, and healthcare — where I’ve focused on delivering exceptional service, fostering customer loyalty, and driving long-term client satisfaction.
My core strengths include relationship building, conflict resolution, training, and process improvement. Currently, I serve as a Guest Advocate and Retention Specialist at ModWash, where I design customer retention campaigns and gather actionable feedback to enhance service quality and operational efficiency.
I’m tech-savvy, adaptable, and proficient in multiple CRMs such as HubSpot, Zoho, Zendesk, and Freshdesk. Whether I’m assisting customers, supporting executives, or optimizing team workflows, I bring a combination of empathy, analytical thinking, and dedication to every role I take on.
