Operational and Performance Management - More than 3 years working as a Customer Service Agent for certain projects, became a sales coach after a year, main task is to monitor Average Handling Time ( AHT) taking supervisory calls, developing individual coaching plans, maintains good rapport within the team.
Inbound Sales – Taking sales calls for different project, achieving sales goals and recognized for outstanding Sales performance for 2 years.
Telemarketing – Supervisory tasks handling a team of 10 agents, Monitoring the team’s sales conversion, top sellers and has maintained an average of 5 sales per day
Appointment Setting - Lead generation for Real Estate agents for 4 years
Social Media Management - Develop social media campaigns to help achieve corporate’s marketing goals.
Data Entry
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