Korean Bilingual Team Leader and Quality Analyst with proven experience in both healthcare and airline accounts. Skilled in managing bilingual agents to deliver high-quality service for Korean-speaking members, ensuring adherence to KPIs and service excellence. Adept at client communications, quality checks, and translating materials between English and Korean to support seamless interactions. Experienced in auditing team performance, driving process improvements, and fostering continuous development to enhance overall customer experience. Recognized for clear communication, solution-focused support, and a strong commitment to maintaining quality standards in fast-paced, client-facing environments.
