Excellent communication skills and strong telephone manner.
Thorough knowledge of reservation system and transaction processing.
Strong customer service skills with ability to diffuse difficult situation.
Successfully provide a courteous and efficient travel booking service.
Experience in itinerary and travel packages creation around the world.
Expert in using travel website application.
Knowledge in Back office system
Knowledge in Tramada and other travel related system and applications.
Expert using Galileo, knowledge in Amadeus, Sabre, Apollo and Navitaire.
Maintain back office task.
Data Entry
Quality Assurance, Training and Coaching
Team Lead
Maintenance and Housekeeping Coordination and scheduling
