A highly skilled IT Support Specialist with over 7 years of experience in IT infrastructure and support, coupled with expertise in Microsoft Azure, AWS, and IT service management. Adept at troubleshooting complex technical issues, providing exceptional end-user support, and driving efficiency through innovative solutions. Experienced in managing cloud environments, implementing security best practices, and leading key IT initiatives to enhance organizational performance.
Key Skills:
-Proficient in managing Windows and Mac OS environments, hardware troubleshooting, and anti-virus/malware solutions.
-Expertise in Microsoft Azure and AWS, including designing, deploying, and maintaining scalable cloud solutions.
-Strong knowledge of Active Directory, Microsoft 365, and VPN management.
-Experienced in onboarding/offboarding processes and providing security awareness training.
-Proven ability to handle multiple tools and platforms in a Managed Service Provider (MSP) environment.
Skilled in creating technical documentation and guiding teams through best practices.
Professional Highlights:
-Designed and implemented cloud migration strategies for mission-critical systems.
-Successfully managed IT deployments under tight deadlines, achieving year-long targets within 6 months.
-Delivered exceptional technical support, resolving issues on the first call and ensuring a seamless user experience.
-Led a security awareness initiative that improved compliance and user awareness across organizations.
Certifications and Training:
3CX Basic Training (Certification ID: U2M0POm0Tq)
Microsoft 365 Essential Training for Administrators
Azure Administration Essential Training
Windows 10 and 11 Troubleshooting Basics
CompTIA A+ Fundamentals (Software, Operating Systems, Cybersecurity Basics)
