STR Operations & Property Manager with over 6 years of international experience directing short-term rental portfolios across the UK, USA, and Mexico. I specialize in scaling cross-border hospitality brands and optimizing multi-channel operations across Airbnb, Vrbo, -----------, and Agoda using premium tech stacks like Guesty, Hostaway, Hospitable, and Uplisting.
Core Operational Expertise:
• End-to-End Guest Relations: Managing high-volume communications, guest check-ins, automated messaging workflows, and post-stay review strategies.
• Logistics & Vendor Coordination: Scheduling and overseeing turnover teams, cleaning crews, maintenance contractors, and emergency resolutions.
• Financial & Account Administration: Processing damage claims, resolve platform disputes, issue service fees/refunds, and maintaining operational documentation.
• Project Management Tech: Streamlining workflows and team communication using -----------, Slack, Notion, and Google Workspace.
Key Achievements:
• Fully managed a dynamic remote portfolio of 35+ properties simultaneously.
• Consistently secured and maintained Airbnb Superhost and Vrbo Premier Host status for multiple property owners.
• Documented and improved operational workflows and SOPs to maximize remote team handover efficiency.
I am proactive, detail-oriented, and fully independent. My focus is to deliver seamless, five-star guest experiences while protecting the owner's asset, maximizing occupancy, and running a frictionless backend operation.
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