Hi, I'm Alyssa, a customer support specialist with over four years of experience in e-commerce and service based businesses. Throughout my career, I've helped companies provide excellent customer service while keeping daily operations organized and running efficiently.
In my current role, I manage more than 100 customer tickets each day, handling order issues, refunds, shipping concerns, and product inquiries while consistently meeting SLA targets. I'm used to working in fast paced environments where staying organized, communicating clearly, and solving problems quickly are essential.
I have hands on experience with Freshdesk, Shopify, StoreFeeder, Asana, Trello, and Google Workspace, as well as product listing validation, data entry, inbox management, and administrative support.
I take pride in being someone my team can rely on. I pay close attention to details, take ownership of my work, and look for practical ways to solve problems and improve processes. I believe the best customer support goes beyond answering questions. It helps build trust, strengthens customer relationships, and supports the overall success of the business. I would bring that same mindset and dedication to any team I join.
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