Top-performing eCommerce Fulfilment, Supply Chain, and Inventory Manager with a strong background in data analytics, customer support, process optimization, and end-to-end supply chain operations. Experienced in leveraging AI tools to automate data workflows, enhance reporting accuracy, optimize inventory planning, and improve decision-making across eCommerce and retail operations. Proven track record of managing high-volume data projects, inventory control, demand forecasting, order fulfilment, and supplier coordination while driving operational efficiency through data-driven and AI-assisted insights. Advanced user of Excel and MS Office, with hands-on experience in ERP systems, project management platforms, Shopify, and online retail environments. Recognized for improving inventory accuracy, reducing operational bottlenecks, and delivering exceptional customer experiences through strategic planning, precision, innovation, and a customer-first mindset.
Core Competencies:eCommerce Fulfilment & Operations ManagementSupply Chain Planning & Logistics CoordinationInventory Management & Demand ForecastingData Analytics & ReportingAI-Powered Process AutomationCustomer Support & Experience ManagementOrder Management & Quality ControlProcess Improvement & Workflow OptimizationERP Systems & Advanced ExcelCross-Functional Team Collaboration
Experienced in the following tools:
- Claude, Gemini AI, chatgpt and workspace automation
- Google Analytics
- SEO (ahrefs)
- JIRA | Confluence
- Trello
- Sprout
- Email Hunter
- Slack
- Wordpress
- E-commerce
- Google Docs
- Google Drive Management
- Shopify
- Facebook Fan Page Management & Messaging
- PDF to Excel/Word Conversion
- Creating fillable forms in PDF
- Adobe photoshop
- Payment Processor [paypal, credit card & debit card]
- Gmail
- Dropbox, loom, voxer
