Hi, I’m Manuelle. I have 7+ years of experience in customer service, virtual assistance, QA, and e-commerce operations, supporting fast-paced teams and helping keep day-to-day processes organized and efficient.
My background includes handling escalations, refunds, returns, disputes, and chargebacks; supporting customers through email, chat, SMS, and social media; and managing Shopify, PayPal, Amazon, and third-party platform cases with accuracy and urgency. I’ve also worked on product listings, inventory tracking, order processing, fulfillment coordination, and internal reporting using Google Sheets and Excel.
In addition to support and operations, I have experience in quality assurance, agent coaching, ticket handling, technical troubleshooting, and marketplace experience support. I’m also comfortable with project-based VA tasks such as transcription, lead research, content editing, email management, scheduling, WordPress editing, and automating workflows using tools like ActiveCampaign and Zapier.
I’m known for being reliable, detail-oriented, and easy to work with. I focus on keeping communication clear, tasks on track, and operations running smoothly, whether I’m supporting a team, handling customer concerns, or managing backend work.
