IT professional with over 9 years of experience in technical support, application support, systems administration, and enterprise IT infrastructure. Skilled in troubleshooting hardware, software, network, server, and application issues, with hands-on experience in Linux and Windows environments, VMware virtualization, Apache, Tomcat, WebMethods, backup and recovery, VPN, and server monitoring. Experienced in incident, change, and problem management, application deployment, system availability monitoring, and resolving production issues. Strong problem-solving and communication skills with the ability to work effectively with technical teams, vendors, and end users in fast-paced environments.
