I am a Technical Support Engineer (L2 Helpdesk) with hands-on experience in supporting enterprise users, troubleshooting IT infrastructure, and maintaining reliable network operations in a financial services environment.
Currently, I provide end-to-end IT support across multiple branches, handling escalated issues involving workstations, Microsoft 365, Azure AD (Entra ID), and network connectivity (LAN/WAN, DNS, DHCP). I am actively involved in device deployment, user profile migration, and ensuring secure connectivity through Zero Trust solutions such as Cloudflare WARP.
My role goes beyond troubleshooting—I also contribute to network improvements, performance monitoring, and technical documentation to support business continuity and operational efficiency.
Before transitioning fully into IT, I spent several years working with U.S.-based clients as a Virtual Assistant and Team Leader. This experience strengthened my communication skills, customer handling, and ability to solve problems efficiently—skills I now apply in technical support.
I am currently expanding my knowledge in networking and infrastructure (CCNA-level concepts), with a strong interest in growing into roles such as Network Engineer or IT Infrastructure Specialist.
I’m open to connecting with professionals in IT support, networking, and infrastructure.
