I'm a Civil Engineering Technology graduate with a passion for design and procurement, I bring a unique blend of technical expertise and customer service skills. In my recent role as a SAAS Customer Support Representative at Zencastr, I excelled in assisting platform users through chat and email. My responsibilities include identifying customer needs, guiding users through specific features, and meticulously analyzing and reporting product malfunctions through various testing scenarios.
Prior to that, as a Customer Service Representative at AIMS Industrial Supply, I responded to customer inquiries regarding online merchandise. I ensured an efficient processing of customer orders and transactions, from preparing quotes to handling Purchase Orders. My role involved seamless coordination with suppliers for pricing, stock availability, and diligent follow-up on order status.
With a solid foundation in Civil Engineering and hands-on experience in customer support, I bring a unique perspective to problem-solving and effective communication. I am eager to leverage my skills in a dynamic and challenging environment, contributing to both technical and customer-focused aspects of the role.
If you think your business needs my service, just shoot me a message. Let's discuss how to make your business a huge success!
Verified
