With nearly 7 years of experience in customer service, technical support, quality assurance, and trade investigations, I have developed strong problem-solving, communication, and analytical skills. I specialize in investigating complex customer concerns, identifying root causes, and delivering accurate, timely resolutions while maintaining a positive customer experience.
I'm highly organized, detail-oriented, and comfortable managing multiple priorities in fast-paced environments. I have experience working with remote teams and using tools such as Jira, Intercom, Slack, Microsoft Office, Google Workspace, and MetaTrader platforms. I'm also quick to learn new systems, CRMs, and operational processes.
I'm currently looking for long-term remote opportunities in Customer Support, Operations, Technical Support, Content Operations, QA, or Administrative Support. I take ownership of my work, communicate clearly, and always strive to improve processes while providing excellent service.
