I've spent more than ten years working in ecommerce operations and most of that time has been spent keeping things running behind the scenes, the parts that don't show up in a highlight reel but make or break how a shop actually performs.
Before going independent I worked at an agency managing TikTok Shop across multiple brand accounts. The niches ranged from beauty and pet products to supplements, clothing, electronics, and medical brands. I handled daily Seller Center operations across all of them, which meant product listings, variant and bundle setup, SPS score monitoring, campaign enrollment, violation appeals, shipping templates, and affiliate creator order support. I also worked directly in customer support for a branded TikTok Shop account so I know the platform from both sides, not just the back end.
On the Shopify side I manage store operations and handle the integration work between Shopify and TikTok Shop. Anyone who has worked with that sync knows it is not always clean. Inventory not updating, image mapping breaking, compare-at price not carrying over, SKU mismatches creating duplicate listings. I have dealt with all of it and I know where to look when something stops working.
The systems side of the work matters as much to me as the daily operations. I write SOPs for every process that needs to repeat reliably, build Airtable and Notion trackers for live reporting, and use AI tools regularly to work faster without skipping steps. When something breaks I make sure there is a record of why and a fix in place so it does not happen the same way again.
I work with US-based clients from the Philippines and am available during US business hours. -----------, Slack, and email are all fine. I stay on top of things without needing to be followed up with and I communicate clearly when something needs attention.
What I handle regularly
TikTok Shop Seller Center daily operations and health monitoring, product listings, titles, descriptions, attributes, variants and bundles, Shopify store management and TikTok Shop sync, SPS score monitoring and shop compliance, campaign and promotion enrollment, affiliate and creator order coordination, violation appeals, customer messages, reviews, returns and refunds, Airtable and Notion tracker setup, SOP writing and team documentation, creator sourcing and pipeline management via Euka
Tools
TikTok Shop Seller Center, TikTok Shop Affiliate Center, Shopify, Airtable, Notion, Euka, Google Sheets, Google Workspace, Canva, Zendesk, ChatGPT, Claude, MySQL, Microsoft Excel, Power BI
