Trust and Safety Specialist
- Moderating media and bio
- Escalations Investigation Specialist
- Handling Abusive and Harassment reports
- Verifying users' accounts
- Grooming task force
Trust and Safety Specialist
Upwork
May 2023 – October 2024
Task:
ID verification
Escalating fake ID
Safety Specialist for a mobile application
Yubo
July 2020 – March 2023
Task:
Moderating media and bio
Escalations Investigation Specialist
Handling Abusive and Harassment reports
Verifying users' account
Grooming task force
Virtual assistant for an E-commerce store.
- Managing a Shopify store
- Basic knowledge of Facebook ads
- Basic email marketing using KLAVIYO
- Orderlist Fulfillment and Orders Processing
- Knowledgeable with SHOPIFY and OBERLO
- Communicate with the supplier for updates and orders.
- Handle customer-related issues (live chat)
- Product Research and Product importing
- Editing product description
- Basic Photoshop skills (text-based)
- Knowledgeable with EXCEL and Google Spreadsheets
Shopify store management
Kosmetize (Shopify store)
February 2020 – August 2020
Task:
Managing a Shopify store
Basic knowledge of Facebook ads
Basic email marketing using KLAVIYO
Orderlist Fulfillment and Orders Processing
Knowledgeable with SHOPIFY and OBERLO
Communicates with the supplier for updates and orders.
Handle customer-related issues (live chat)
Product Research and Product importing
Editing product description
Basic Photoshop skills (text-based)
Knowledgeable with EXCEL and Google Spreadsheets
Shopify store management
Wolvestuff (Shopify store)
May 2018 – December 2019
Task:
Managing a Shopify store
Basic knowledge of Facebook ads
Basic email marketing using KLAVIYO
Orderlist Fulfillment and Orders Processing
Knowledgeable with SHOPIFY and OBERLO
Communicates with the supplier for updates and orders.
Handle customer-related issues (live chat)
Product Researcher and Product importing
Editing product description
Basic Photoshop skills (text-based)
Knowledgeable with EXCEL and Google Spreadsheets
Customer Service Representative and Technical Support
Convergys Baguio (Concentrix)
November 2014 – June 2016
Tasks:
Sales
Online walkthrough for online application
Customer Service Support for Bank Statements
Customer Service Representative
Noble Trends Unbound Inc. (NTUi)
May 2012 – March 2014
Tasks:
Recruiter
Appointment Setter
Customer Service Representative
GGP Contact Solution
February 2011 – May 2012
Tasks:
Recruiter
Appointment Setter
Home-based Online English Teacher
Academic Society Online (Acadsoc)
December 2017 – March 2019
Courses:
IELTS Course
Business English Course
General English Course for Adults
Kids Course
Teenager Course
Free-talk
Home-based Online English Teacher
Sankei Online English
February 2017 – December 2017
Courses:
Business English Course
General English Course
Kids Course
Free-Talk
Office-based Online English Teacher
ABC360 Online English School
July 2014 – November 2014
Courses:
IELTS Course
Business English Course
General English Course for Adults
Kids Course
Teenager Course
Free-talk
