JUL 2024 – PRESENT
Field Deployment & Operations Coordinator
CPT Networks – Outsource Access Inc · Cagayan de Oro, Philippines
Coordinate technician visits across all U.S. time zones for store network and register upgrades
Negotiate technician rates and audit invoices to protect margin
Monitor on-site progress in real time and liaise with NOC support
Sync hardware deliveries and technician timing; manage large multi-location shipments
Review closeout photos and paperwork before jobs are signed off
AUG 2020 – JUN 2024
Business Support Team Leader / Virtual Assistant
Lendistry – Outsource Access · Brea, California (Remote)
Led a team of analysts processing grant applications
Boosted team efficiency and reduced processing errors
Built custom Excel tools for tracking KPIs and coaching
Promoted open communication and celebrated team achievements
OCT 2018 – MAY 2019
Customer Support Specialist
T-Mobile – Teleperformance · Cagayan de Oro, Philippines
Quickly resolved customer inquiries and concerns
Built customer loyalty through effective account management and upselling
Delivered exceptional service using provided resources and training tools
Met productivity and quality standards
SEP 2016 – SEP 2018
Airline Reservation Specialist
Delta Airlines – Wipro · Cebu, Philippines
Provided friendly, helpful service to customers
Handled complaints, answered questions, and shared product/deal info
Directed customers to the right departments for a smooth travel experience
