Top Rated Virtual Assistant | Quality Assurance Specialist | Customer Support & Admin Support Expert

- Top-Tier Performance: Recognized as the FY25 Annual Top Performer and A-list Maharlika Awardee at Accenture.

Hi, I'm Kaith Ashley Garcia, a Quality Auditing Analyst with experience evaluating customer interactions, identifying performance gaps, and helping teams improve service quality.I have conducted over 60 quality audits weekly, supported a team of 6 agents through coaching and feedback sessions, and consistently contributed to achieving a 95% quality target.

My expertise includes:
• Quality Assurance & Auditing
• Root Cause Analysis
• Customer Experience Improvement
• Quality Scorecard Management
• Data Analysis & Reporting
• Customer Service Operations

I am detail-oriented, analytical, and committed to helping businesses improve customer satisfaction and operational performance.