I’m an experienced Customer Service and E-commerce Support Specialist with over 10 years of experience in customer service and several years of experience working in e-commerce.
Before specializing in e-commerce customer support, I gained extensive experience in customer service roles involving customer account management, issue resolution, verification, quality assurance, and handling different types of customer concerns. These experiences helped me develop strong communication, problem-solving, attention to detail, and customer service skills.
Since 2022, I have been working as a Virtual Assistant and Customer Support Representative for an e-commerce brand. My responsibilities include handling customer inquiries through email, live chat, and social media, as well as order management, shipping and fulfillment concerns, refunds, replacements, subscription management, and customer retention. I also handle Amazon customer support and use e-commerce and fulfillment platforms to check order status, fulfillment progress, shipment information, and tracking details.
I have hands-on experience with Richpanel, Zendesk, ShipBob, Fulfillrite, Zenventory, Amazon Seller Central, Klaviyo, Agorapulse, -----------, Metorik, WordPress, TikTok Shop, and other customer support and e-commerce systems.
I’m comfortable learning new tools and processes, investigating customer concerns, navigating different platforms, and working independently. I focus on providing accurate, empathetic, and professional support while making sure customer issues are properly resolved.
I’m looking for a long-term opportunity where I can use my extensive customer service experience and e-commerce knowledge while continuing to develop my skills and grow with a company.
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