Detail-oriented Administrative Support and CRM Operations Specialist with 5+ years of experience supporting US-based clients in remote work environments. Experienced in CRM management, workflow coordination, lead tracking, data entry, inbox management, scheduling, and operations support.
Skilled in HubSpot, Salesforce, Google Workspace, Microsoft Office, Slack, and AI productivity tools. Strong background in maintaining accurate records, coordinating cross-functional workflows, and supporting high-volume administrative operations while ensuring accuracy and efficiency.
Known for being proactive, organized, adaptable, and reliable in fast-paced remote teams.
Skills
Administrative Support
CRM Management (HubSpot & Salesforce)
Operations Coordination
Lead & Pipeline Management
Data Entry & Database Maintenance<8efe80624d780eba0c6493ec45140364>;Email & Inbox Management
Calendar & Appointment Scheduling
Spreadsheet Management
Online Research & Contact Verification
Workflow Coordination
Reporting & Documentation
Process Improvement
Google Workspace
Microsoft Office
Slack & Zoom
AI Productivity Tools
Experience Summary
Sales Development Representative / Virtual Assistant - United Sportsmen's Company (USC)
Mar 2026 – Present
Conduct outbound outreach to realtors, RV dealers, businesses, and community organizations
Research and build prospect lists using LinkedIn, Facebook, and other online sources.
Coordinate email, phone, and social media campaigns
Manage media outreach by contacting TV stations, radio stations, and local organizations for event promotion and nonprofit coverage.
Prepare marketing materials, track outreach activities, and provide administrative support across sales, fundraising, and community engagement initiatives.
CRM & Client Support Coordinator – -----------
Dec 2020 – Jan 2026
Managed high-volume client and referral records in CRM systems
Coordinated communication between families, prospects, and internal teams
Maintained organized workflows and lead tracking processes
Supported scheduling, documentation, and operational tasks
Lead Management & CRM Support Specialist – GrowFlow
Jun 2024 – Nov 2024
Managed 120+ lead records weekly
Conducted contact verification and online research
Coordinated appointments across US time zones
Maintained CRM hygiene and workflow accuracy
Customer Support & Operations Support Specialist – Ammex I-Support and BPO
Jan 2009 – Nov 2020
Processed customer records, billing updates, and documentation
Maintained CRM data accuracy and workflow completion
Managed high-volume email and case tracking
Tools
HubSpot, Salesforce, Google Workspace, Microsoft 365, Slack, Zoom, Calendly, ChatGPT, Canva
Availability
Full------------time | Flexible with UK and AU time zones
