Strongly focused on customer success/service and have a demonstrated track record of delivering exceptional customer experiences for over 10 years. Developed skills that are highly effective in achieving company objectives, including my organizational skills and multi-tasking abilities as I’ve worked in different areas of business like customer service, technical, logistics, e-commerce, sales, billing, and complaints. Working in the Customer Service industry has provided me with extensive knowledge in dealing with customer concerns and complaints, and have been trained in managing more complicated accounts as well. Additionally, I am adept at fostering a team-oriented leadership style to drive maximum productivity overseeing recruitment as a customer success manager, as well as onboarding, training, and leading new employees within the success team department. I also have developed other skills including the implementation of process improvements, execution of administrative tasks, quality assurance, and data analysis. My expertise lies in producing exceptional outcomes with a considerable degree of vigor and zeal.
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