6+ years of experience in high-volume e-commerce and telecom environments. Proven track record of managing 150 daily tickets while maintaining 95%+ CSAT and strict SLA compliance. Experienced in Shopify order processing, CRM systems, and cross-functional coordination with suppliers and logistics partners. Strong focus on revenue protection, escalation prevention, and process efficiency in remote settings.
6 years of experience as an Appointment Setter. Proven track record of setting 30-50 appointments per month. Skilled in qualifying leads.
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