Experienced E-Commerce Operations and Customer Experience Specialist with over 13 years of supporting international businesses across Australia, the United States, and the United Kingdom. Skilled in ecommerce operations, customer support, administrative coordination, workflow management, scheduling, and backend business operations for fast-paced remote teams.
Experienced in managing Shopify-based ecommerce stores, customer communications, order management, returns and refunds, logistics coordination, inventory tracking, CRM updates, operational reporting, and process improvement. Proficient with tools and platforms including Shopify, Gorgias, ShipStation, WooCommerce, Canva, Stripe, PayPal, Google Workspace, and customer support systems.
Known for being proactive, detail-oriented, organized, and calm under pressure, with a strong customer-first mindset and excellent communication skills. Passionate about helping businesses improve operations, strengthen customer relationships, and create smooth, scalable workflows that support long-term growth.
Equipped with a professional remote work setup including a dedicated home office, Acer Predator laptop, triple-monitor workstation, backup power generator, and high-speed primary and backup fiber internet connections to ensure reliable and uninterrupted support.
Verified
