I am an experienced Customer Service Representative and Admin Support professional with over 10 years of experience supporting eCommerce and service-based businesses. I have hands-on experience managing Shopify stores, handling customer inquiries, processing orders, refunds, and replacements, and maintaining accurate records. I regularly use Gorgias, Freshdesk, Zendesk, Gmail and other??email and ticket-based support to manage tickets and resolve customer concerns. I communicate clearly in written English, follow company policies, and work efficiently in remote environments. Tech-savvy and detail-oriented, I am reliable with a stable internet connection and available for long-term remote work.
