Experienced Airbnb Operations Manager, Amazon Case Manager and Reimbursement Specialist
I am a dedicated operations and customer support professional with over 15 years of combined experience in short-term rental management and Amazon seller support.
For more than 5 years I managed multiple Airbnb properties, overseeing day-to-day operations, guest communications, reservations, check-ins and check-outs, cleaning coordination, maintenance scheduling, review management, and Resolution Center claims. My focus has always been on delivering exceptional guest experiences while ensuring smooth and efficient property operations.
In addition, I spent 10 years with Amazon, specializing in FBA/FBM Seller Support, Case Management, Financial Transactions, and Reimbursements. I assisted sellers through email, chat, and phone support, resolving complex issues related to account health, policy compliance, inventory discrepancies, shipment investigations, reimbursement claims, and seller account concerns. My experience has strengthened my analytical, investigative, and documentation skills, enabling me to resolve issues accurately and efficiently.
I excel in fast-paced environments, adapt quickly to changing priorities, and communicate effectively with clients, partners, and cross-functional teams. With a proactive mindset and a commitment to delivering exceptional results, I am dedicated to helping businesses streamline operations, enhance customer satisfaction, and achieve long-term success. I look forward to bringing my expertise to your team and building a productive, long-term partnership.
