I am enthusiastic, reliable, emphatic and passionate individual who has over 3 years of experience giving professional, efficient and high quality service to various corporate clients of the largest Telecommunication Company (SMART) in the Philippines. My unique professional experience stems from years of providing customer support, creative problem solving, and building customer loyalty and satisfaction specializing in after sales.
I am skilled in communication with clients via email using the tools provided and eager to learn more of the new tools to get the job well done. Answering queries once account was activated, tagging Service Requests ticket, and escalating and serving a follow through with the second level support teams such as billing, inventory, provisioning, and technical department for unresolved issues. I can accommodate----------- emails per day with 100% service level and quality assurance with highest reliability. I am proficient in English language on both oral and written communication with typing skills of 47 WPM (100?curacy).
I can work under minimal or no supervision and can provide satisfaction to clients using analytical and logical thinking, maintaining to be the Top Agent and QA Star with highest reliability. I am very keen to details with interpersonal skills that is needed for this kind of job. I work hard to meet deadlines and contribute help to management as needed.
