People Operations Specialist | August 2023 - Present
TalentPop - Remote
Employee Engagement & Recognition
-Manage Welcome & Anniversary Gifts, process payments, and update Slack announcements.
-Conduct bi-annual engagement surveys, analyze insights, and create projects to enhance
employee experience.
-Led initiatives promoting diversity, inclusion, and company core values.
-Organize monthly virtual mixers and contests to enhance team engagement
Training & Development
-Facilitate new hire onboarding & training, oversee Junior People Ops Specialists, and lead
Onboarding Week ca ls.
-Support performance tracking, goal-setting, and employee development.
-Create and maintain People Ops SOPs documents to train new tea-----------mbers, ensure
seamless operations during leaves, and secure departmental processes.
-Created an HR FAQ Page using Notion to centralize information and assist employees with
common inquiries.
Project & Task Management
-Utilize Notion & Trello for task tracking, project updates, and web page creation.
- Assist in special projects, research, and process improvements
HR & Support Operations
-Use Gorgias to resolve tea-----------mber concerns, manage support tickets, and send awardee
certificates.
-Track and address HR suggestions & concerns with stakeholders.
Billing & Documentation
-Support client bi ling, transaction tracking, and reporting.
-Maintain accurate HR records and engagement metrics using Microsoft tools.
Town Hall & Internal Branding
-Assist in Town Ha l planning, create Canva content for branding, engagement, and certificates.
-Promote company core values through internal branding and communication.
-Collect feedback for ongoing improvements
Cross-functional Collaboration
-Work with HR & department managers to optimize processes and engagement strategies.
-Support People Ops initiatives and company-wide projects
HR Specialist - Employee Relations & Services
- May 2020 - July 2023
Total Information Management Corporation
-Responsible for addressing HR-related inquiries and concerns for a l employees.
-Maintained accurate and up-to-date employee records, including personnel files, updating
salary and position due to promotion in HRIS, and other HR systems.
- Responsible for updating of Employee Master list every 15th and 30th of the month. -Submit a
copy to recruitment team and VP of HR.
End to end process of Labor Relations (issuance of Notice to Explain, hearing, drafting and
issuance of Notice of Decision).
-Supported the HR team with audits and compliance-related activities, including document
preparation and record retrieval of legal documents for DOLE inspections, partners
accreditation and audit.
-Processing of a l DOLE compliance ( No pending case, Child Labor, Annual Medical Report,
Annual A-----------/I lness Report, DOLE 174 Renewal)
-Processing of government mandated benefits, updating of membership, SSS Maternity and
Sickness Benefits.
-Addressing concern and processing loan to SSS, Pag-IBIGs and PhilHealth. _ Administers various employee benefit programs such as but not limited to Health Benefit,
Group A----------- insurance and Company Loans (Emergency, Medical and Educational).
-Ensures accurate bi ling and on time payment to benefits providers (HMO, Group A-----------
Insurance, Partnered Hospitals and clinics).
-Responsible of processing the hospital accreditation and Renewal for Health Benefit of our
employees.
-Responsible of processing the company's Annual Physical Examination (APE).
-Coordinating to
partner clinic.
Prepare and submit Quarterly Medical Utilization Report to the Executive Director.
-Monitoring of the resignation database, Conducts exit interview, Processing of clearance and
Offboarding checklist, Issuance of Certificate of Employment (COE), Release Quitclaim and final
pay to resigned employees.
-Provides timely and accurate timekeeping report.
-Handles and monitors attendance, Leave credits/balances and overtime concerns.
-Responsible for the regularization process of a l the probationary employees.
-Conduct
regularization orientation.
-Lead in the preparation of employee engagement activities (from drafting of proposal to
execution of the event).
-Creating surveys to measure employee satisfaction and morale thru online survey.
-Close coordination with Vendor or suppliers (e.g. Company uniforms, Christmas party, Kick off
party & tokens, Company outing)
Performs other related tasks which may be assigned from time to time.
Recruitment Duties
-Coordinate with hiring managers to identify staffing needs.
-Determine selection criteria.
-Source potential candidates through online channels (e.g. social platforms and professional
networks).
-Plan interview and selection procedures, including screening ca ls, assessments and online or
in-person interviews.
-Conducted orientations to familiarize new hire employees with company policies, procedures,
and benefits.
Sourcing Specialist III - February 2014 - May 2020
PSG Global Solutions Inc.
-Implements tactical sourcing strategies for job requisitions given by hiring managers, recruiters
and clients using job boards and other web-based sourcing technologies to meet the specific
clients requirements.
-Reviewing job descriptions to understand the needs of the hiring manager as we l to ask
questions (working hours, contract duration, pay rate flexibility, must haves) to further identify
right candidates.
-Writing and placing professional effective job postings to attract candidates.
-Sourcing candidates based on requirements via applicant tracking system, job portals
(Monster, Career Builder, LinkedIn, Ziprecruiter, Bu lhorn, Dice, Salesforce and JobStreet -for
local accounts) using Boolean searches and other filters.
-In-charge of managing candidate databases for specific clients, as we l as regularly reporting
these data
-Performs other related tasks which may be assigned from time to time
Customer Service Representative (CSR) - May 2013 - Feb 2014
Pacific Hub Corporation
-Handling customer inquiries and expertly troubleshooting technical issues reported by
customers.
-Ensures that ca ls and other concerns are handled in a professional, efficient and timely
manner by complying with the policies and guidelines of the company.
-Providing prompt, efficient, detailed, and customer-oriented service
