Hi, I’m Mona! I’m an experienced Virtual Assistant with a strong background in e-commerce and customer service. I’ve managed tasks for online stores, including order processing, product listings, and customer support, while ensuring smooth day-to-day operations.
I’ve worked on platforms like Shopify, eBay, and -----------, and I’m familiar with tools that most e-commerce brands rely on today. From handling disputes and returns to creating product listings and managing social media, I bring both technical know-how and a customer-first mindset.
Here’s how I can support your Shopify store:
Store management: adding/updating products, inventory checks, and optimizing listings
Order fulfillment and tracking: processing orders, coordinating reshipments, resolving issues
Customer support: handling inquiries via Gorgias, email, chat, and calls
Data entry & reporting: using Google Sheets, Excel to track sales, orders, and performance
Collaboration & workflow: experienced in Slack, Trello, Asana for team communication and project management
I’m detail-oriented, proactive, and reliable. I am someone who can jump in and keep things running while you focus on growing your business.
Skills:
Shopify Management | Order Fulfillment | Gorgias | Klaviyo | Customer Support | Social Media Management | Product Research & Listing | Google Workspace | Excel/Google Sheets | Slack | Notion | Trello | Asana
