I am a highly accomplished Customer Service Representative with 9 years of experience in e-commerce, omnichannel support, and back-office operations. Skilled in handling high-volume inquiries via email, chat, and phone, I specialize in order and payment management, refunds, chargebacks, and process optimization. I excel at creating SOPs, resolving complex issues, and ensuring SLA compliance while maintaining a professional and empathetic tone.
Proficient in tools such as Zendesk, Freshdesk, Gorgias, Salesforce, Shopify, ClickUp, and Google Workspace, I bring efficiency, accuracy, and strong problem-solving skills to every task. My expertise in workflow management and customer care consistently drives customer loyalty and operational excellence.
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