I have been working in the customer service industry for 4 years now. I have worked with accounts like healthcare, telco, and e-commerce. I am skilled in CRM tools like Zendesk, Kustomer, Emplifi and have on hand experience with Shopify, Recharge, Stripe, and Monday. I am proficient in processing, canceling and editing orders in Shopify, updating customer's details, checking and creating discounts, creating and sending draft invoice, processing refunds, replacements, and handling Shopify disputes. I have experience working directly with Couriers for any delivery issues and delays. I have also experience with Shopify and Stripe disputes. In my previous roles, I assisted customers through phone, live chat, email, and social media comments/DMs and also monitor and respond to public reviews.
