• Excellent customer service• Windows systems (workstations and servers)• Virtualization (HyperV, VMWare and Azure)• LAN and WAN protocols• Network devices configuration, installation and troubleshooting• Computer Configurations• Email Configurations (Desktop and Mobile)• Microsoft365 administration• Software Installations• Troubleshooting computer hardware and software issues• Multifunction printer configuration and troubleshooting• PowerShell and bash scripting• Macintosh, IOS and Android
Hands-on Experience on Technologies:- Windows Servers- Microsoft Exchange- Microsoft Office 365- Microsoft Azure- Microsoft SharePoint- Microsost ADSync- Windows HyperV- VMware virtualization- HP Device Management- PSAs: Connectwise Manage, Autotask, FreshDesk, ServiceNow- RMM Tools: Solarwinds N-able, Connectwise Automate, NinaRMM, DattoRMM, LogMein, Kaseya, Teamviewer, GoToAssist, Windows Remote Assistance- Endpoint Security: Webroot Management, ESET, SentinelOne, Sophos, Trellix- Backup and Recovery Tools: VeeamBackups, ShadowProtect, Crashplan, Datto Backup, Cloudberry- VoIP: 3CX, Mitel-Authenticator apps: Duo, Fortinet-??Email Security: Proofpoint, Barracuda, SpamTitan, Sophos Reflexion-??Email Platform: Microsoft Exchange, Microsoft 365, Rackspace, CPanel, Gmail- Nework Devices: Ubiquiti, Cisco Meraki, Sophos- Documentation Tools: IT Glue, Confluence- Device Encryption: Trellix- Airwatch MDM- Salto Access Control
