I am an accomplished Sales, Technical Support, and Customer Service Executive with extensive experience in E-Commerce, team leadership, virtual assistance, and customer support operations. Proven track record in enhancing customer satisfaction, optimizing workflows, and driving revenue growth. Skilled in issue resolution, cross-functional collaboration, and process improvement to exceed client KPIs.
Key Expertise
* E-Commerce Sales & Customer Support – Handling order processing, refunds, disputes, and post-delivery issue resolutionMulti-Channel Support – Managing customer inquiries via calls, chat, and email
* Team Leadership & Coaching – Training and guiding teams to improve performance and efficiencySales & Upselling – Driving revenue through effective customer engagement and product recommendations
* Process Optimization & Data Analysis – Improving workflows, reporting trends, and enhancing operational efficiencySupervisory & Administrative Tasks – Conducting audits, managing attendance, and ensuring compliance with company policies
E-Commerce & Customer Service Experience
* Virtual Assistant (Health Supplement Brand) – Managed customer inquiries, orders, refunds, and disputes, ensuring satisfaction and retention
* Hybrid Customer Service Agent (Tools & Woodworking Brand) – Provided multi-channel support, processed orders, and assisted with product inquiries
* Sales & Customer Service Agent (Clothing Brand) – Handled emails, processed orders, and resolved post-delivery issues
Additional Experience
* Team Manager & Supervisor – Led technical support teams, developed strategies, and exceeded client KPIs
* Tier 2 Technical Support & Sales – Provided remote troubleshooting for premium subscribers and pitched support upgrades
* Overseas Experience (OFW) – Managed store operations, merchandising, and customer service in a retail environment
Tools & Technical Expertise
* Customer Support & E-Commerce Tools: Zendesk, Shopify, SamCart, BigCommerce, Admin, Re:amaze, Helpshift, Threecolts
* AI, Collaboration & Productivity Tools: ChatGPT, Confluence, Microsoft Teams, Slack, Outlook, Google Sheets, Drive, Gmail, Forms, Calendar, Notion, WhatsApp
Lastly, I have strong communication, negotiation, and administrative skills, with a results-driven approach to customer service, sales, and business operations. Here is my Canva CV link for more details. ----------------------dium=link2&utm_source=uniquelinks&utlId=hd1f9007e43
