I’m a detail-oriented and reliable E-Commerce virtual Assistant with 6 years of customer service experience and over 2 years of hands-on work with Shopify, Gorgias, ShipStation, and Sumtracker. I help Shopify store owners, eCommerce businesses, and online entrepreneurs streamline operations, improve customer experience, and stay on top of order fulfillment and inventory management.
Skills & Expertise:
Customer Service VA / Ecommerce Support: Professional, empathetic, and timely responses via email, live chat, and social media. Skilled in upselling, customer retention, and complaint resolution.
Shopify Store Management: Product uploads, edits, Shopify product listing optimization, bulk updates, and troubleshooting store issues.
Order Processing & Inventory Management: Processing orders, tracking shipments, updating inventory, and coordinating with suppliers using ShipStation and Sumtracker.
Admin & Back Office Support: Gmail inbox management, Google Calendar organization, task tracking, and reporting.
Tools & Software: Shopify, Gorgias, ShipStation, Sumtracker, Google Sheets/Excel,
Canva (basic design), and other eCommerce apps.
Why Hire Me?
I’m committed to accuracy, efficiency, and clear communication. I take initiative, solve problems independently, and ensure nothing falls through the cracks. My goal is to make your operations run seamlessly so you can focus on growing your business.
Availability: Full-time, long-term commitment
Work Hours: Flexible, including US PST business hours
Languages: Fluent in English (written and spoken)
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