SENIOR HEALTHCARE OPERATIONS | CLIENT SUPPORT | INSURANCE |REAL ESTATE PROPERTY MANAGEMENT| BANKING PROFESSIONAL
PROFESSIONAL SUMMARY
Results-driven professional with 21+ years of experience across Healthcare, Insurance, Retirement Services, Banking, Fraud Prevention, Risk Management, Property Management, Debt Collections, and Customer Experience. Expertise in healthcare documentation, Cigna Facets, benefits administration, contract review, customer relationship management, fraud investigations, compliance, stakeholder coordination, and operational support. Recognized for analytical thinking, problem-solving, process improvement, and delivering exceptional service in highly regulated environments.
CORE COMPETENCIES
Healthcare Operations • Benefits Administration • Cigna Facets • Contract Administration • Insurance Operations • Retirement Services • Customer Success • CRM • Banking Operations • Fraud Prevention • Risk Management • Charge-backs & Disputes • Debt Collections • Property Management • Quality Assurance • Compliance • Data Analysis • Team Leadership • Vendor Management • Stakeholder Management
TECHNICAL SKILLS | SYSTEMS | APPLICATIONS
Google Workspace, JIRA, Salesforce, Hubzu, Slack, Cigna Facets • Corebridge Financial Systems • Salesforce • Gladly • NICE • Avaya One-X • CATS • IRIS ClearTran • Falcon Fraud Monitoring • Kronos • PAS (ADP Payroll) • HCMS • Power BI • ----------- • Microsoft 365 (Excel, Word, Outlook, PowerPoint) • Dropbox • Canva • CRM & Case Management Platforms • Vista • CIT • QUIC Tool • OnBase • Online Mapping tool.
