I have been working online as a Virtual Assistant for 13 years, supporting various companies and successfully handling a wide range of responsibilities. For about 7 years, I worked with U.S.-based Property Management companies as a Work Order Specialist and Maintenance Assistant, managing maintenance requests from start to completion.
My experience includes handling after-hours and weekend emergency maintenance calls, assessing the urgency of issues, and dispatching the appropriate service technicians as needed. I also assisted with Section 8 transactions, city landlord licensing, resolving city violations, and coordinating property inspections. Additionally, I supported leasing teams by assisting with tenant prospecting, scheduling showings, online marketing, and customer service.
I am experienced in using AppFolio and Propertyware and am open to learning any new tools or platforms your company uses. I am also willing to undergo training and can support other departments that may require assistance. I am adaptable, detail-oriented, and committed to following company systems and procedures to ensure smooth operations.
I have also assisted Real Estate Agents and Investors with a variety of tasks, including inbound and outbound calling, property research, posting ads, consolidating files, email handling, calendar management, MLS tasks, and basic SEO. I have experience in website management as well as managing social media accounts. In addition, I worked as a Research and Data Entry Executive for a U.S. company and supported rental property management operations in New Jersey.
Before transitioning to online work, I spent nearly four years in the call center industry as a Product Support Representative for Linksys by Cisco, where I provided networking solutions, performed device troubleshooting, verified product warranties, and offered product and service upsells to enhance the customer experience. My most recent onsite role was with Convergys Philippines Inc., where I served for over a year as a Customer Service Associate for Cricket Wireless, a U.S.-based telecommunications company.
