Ecommerce Operations & Support Specialist | Project Management Assistant
HI, I'm ----------- from the Philippines. I'm a Project Manager with 4+ years of experience in supporting project leads and cross-functional teams drive efficiency by assisting with key project initiatives -- order processing & project coordination, vendor coordination, administrative and onboarding tasks, communication & problem solving production and shipment issues or delays. I'm also experienced in handling customer inquiries, generating and qualifying leads, and confidently engaging prospects and providing reliable support to the sales process.
What I can help you with:
Project planning, documentation, coordination and follow-through
Milestone tracking & reporting
Project documentation and status updates
Order processing & order fulfillment
Order tracking & follow up
Shipment tracking
Vendor coordination
Manage service requests
Courier and freight coordination
Order management, product setup, and data validation
Tracking sales and ROI
Logistics and freight management
Coordinate and schedule freight dispatches or shipping schedules
Respond to customer inquiries & requests (refunds, returns, etc.)
Troubleshoot delivery and system-related issues
Optimize onboarding workflows and documentation
Identify, research, and qualify potential leads
Build rapport with both new and existing customers
Regular updates and reports (outreach activities, lead quality, sales performance)
Maintain an accurate and up-to-date database
General administrative support
Inbox and email management
Calendar management & appointment setting
Data entry and CRM management
Why work with me this year?
Positive attitude and strong work ethic
Proactive, detail-oriented and quickly learn new systems
Strong problem-solving skills and ability to work independently
Experience in order processing, fulfillment & tracking
Works with minimal oversight, asks the right questions to resolve issues efficiently
With a high level of accuracy in data entry and calculations
Available to work during Canadian, US, AU/NZ, or UK business hours
Tools Proficiency
Zoho, Trello, HubSpot, Microsoft Office (Excel, Word, Outlook) or Google Workspace (Sheets, Forms, Drive, Docs), Arrow, RightNow Technology, CEC (Customer Engagement Center), UPS tracking & shipping systems, Aircall, Grasshopper, MS Teams, Zoom, Google Meet, Whatsapp, Telegram, Dropbox, OneDrive, Canva, ChatGPT, Grammarly, Gemini Ai
Ecommerce, Order processing, Order Fulfillment, Problem Solving, Transaction Coordinating, CRM, Email Support, Phone Support, Customer Service, Administrative Management, Google Sheets, Adaptability, Admin Data Processing, Analytical, Order Management, Product Sourcing, Logistics Coordination, Dispatching, Virtual Assistant, Inventory Management, Data Entry, Email Management, Freight Forwarding, English Speaking, Organization, Sales, Sales Support, Customer Support, Customer Relationship Management, Customer Support Management
Verified
