Technical Support Engineer | Implementation Specialist | SaaS & FinTech
I’m a Technical Support Engineer with 4+ years of experience supporting SaaS and FinTech platforms through clear communication, efficient troubleshooting, and reliable Tier 1 & Tier 2 support.
Alongside this, I’ve worked as an Implementation Specialist on 22+ projects, helping clients with onboarding, system setup, configuration, and post-go-live adoption, including 2 team-based implementations supporting 70+ end users.
What I’m known for:
Turning technical issues into clear, practical solutions that non-technical users can easily understand
Supporting users via email, chat, and phone with minimal escalation
Delivering end-user training that improves adoption and confidence
Impact I’ve delivered:
Contributed to PHP 500,000+ in revenue through successful onboarding and implementations
Improved user satisfaction from 86% to 91% by enhancing training and support quality
Trusted to work independently in remote, cross-time-zone teams
I enjoy roles where technical problem-solving meets customer collaboration, especially in fast-growing SaaS environments where learning and ownership matter.
I’m open to both part-time and full-time opportunities and can adapt to different schedules based on business needs.
When I’m not working, you’ll usually find me at a café with good coffee or at the cinema, recharging and gathering fresh ideas.
Skills & Tools:
Technical Support | MyPass | SaaS | FinTech | Project Implementations | REST API | Webhooks | Splunk | Postman | AWS | CRM Management | Jira | UAT & Training | Video Editing | Canva | CapCut | Data Migration | Zendesk | Admin Support | Remote Support | Process Documentation | Automation Tools | QA Testing | Virtual Assistance | Intercom | Slack | Zapier |
Verified
