Dedicated and detail-oriented Healthcare Virtual Assistant and Customer Service Professional with almost 5 years of experience in the BPO industry and administrative support roles. Experienced in healthcare coordination, patient scheduling, insurance verification, EMR documentation, customer service, technical support, sales, and front desk operations. Skilled in handling inbound and outbound calls, patient communication, appointment coordination, billing support, and maintaining confidentiality in healthcare environments. Proficient in Prompt EMR, TheraOffice, Microsoft Office, and remote administrative support.
WORK EXPERIENCE
US Clinic Coordinator Virtual Assistant:
Primetime Physical Therapy | January 2026 – May 2026
Managed patient scheduling, appointment reminders, and follow-up calls
Conducted insurance verification of benefits (VOB) and prior authorization follow-ups
Assisted patients with check-ins and check-outs through HiBridge kiosks
Processed patient copays and handled front desk virtual receptionist tasks
Updated patient records and documentation using Prompt EMR and TheraOffice
Coordinated with providers, patients, and billing teams
Handled inbound and outbound patient calls professionally and efficiently
Healthcare Virtual Assistant Intern:
Snapscale | January 2026 – February 2026
Completed hands-on Healthcare Virtual Assistant training
Assisted with patient scheduling, intake, and insurance eligibility verification
Managed patient communication and administrative support tasks
Learned HIPAA compliance and proper handling of confidential patient information
Gained experience using Prompt EMR and TheraOffice systems
Technical Support Representative – Comcast Repair:
Teleperformance Philippines | January 2025 – January 2026
Provided technical support for Comcast internet, cable, and voice services
Assisted customers with troubleshooting, billing concerns, and service requests
Handled inbound and outbound customer calls
Processed upgrades, add-on services, and account updates
Maintained accurate documentation using internal support tools
Delivered quality customer service while meeting company metrics
Customer Service Representative – T-Mobile Account:
Alorica Philippines | May 2018 – December 2021
Assisted customers with account concerns, billing inquiries, and product purchases
Provided customer support through inbound and outbound calls
Resolved customer complaints and technical concerns professionally
Processed account updates, service requests, and troubleshooting assistance
Maintained excellent customer service and communication skills
Accounting Staff / Billing and Collection Staff:
MINSAS Security Agency | July 2017 – April 2018
Managed billing, collections, and payment follow-ups
Assisted with financial documentation and record management
Prepared reports and maintained organized files and records
Purchasing Officer:
Southern Tropical Fruit Inc. | May 2013 – July 2014
Coordinated purchasing requests and supplier transactions
Maintained inventory records and procurement documentation
Assisted with administrative and operational support tasks
Accounting Staff:
Menros Print Express | November 2012 – April 2013
Assisted with accounting records, invoices, and office documentation
Performed data entry and administrative support tasks
Store Marketing Officer / Party Host / Cashier:
Jollibee SM Ecoland | December 2007 – December 2009
Assisted customers and handled cashiering responsibilities
Coordinated store promotions and party hosting activities
Maintained positive customer relations and service
Store Marketing Officer / Party Host / Cashier:
Jollibee NCCC Maa | December 2005 – March 2007
Provided customer assistance and cashier support
Organized events and promotional activities
Maintained customer satisfaction and store operations
Food Delivery Service / Cashier:
Brains Internet Café & Food Haus | April 2001 – May 2004
Handled food orders, cashiering, and customer service
Assisted with daily operations and customer concerns
SKILLS:
Healthcare Virtual Assistance
Appointment Scheduling
Insurance Verification of Benefits (VOB)
Prior Authorization Follow-up
Patient Coordination & Follow-ups
Live Medical Receptionist / Front Desk Support
EMR Documentation (Prompt EMR & TheraOffice)
HiBridge Kiosk Management & Patient Check-In Support
Customer Service & Technical Support
Inbound & Outbound Calls
Phone, Chat, and Email Support
Data Entry & Record Management
Billing & Collections
Microsoft Office & Google Workspace
Conflict Resolution & Problem Solving
Multitasking & Time Management
Communication & Interpersonal Skills
Sales & Customer Retention
Professionalism & Strong Work Ethic
Ability to Work Under Pressure
TOOLS / SOFTWARE:
TheraOffice
Prompt EMR
HiBridge Kiosk System
Microsoft Office
Google Workspace
Microsoft Teams
Zoom
CSG
Atlas
Einstein360
Canva
CapCut
CERTIFICATIONS:
HIPAA Certified (2026 – 2028)
Prompt EMR Certified
TheraOffice EMR Certified
EDUCATION
Bachelor of Science in Accountancy
University of Mindanao
