- Customer Success | eCommerce Operations | Amazon & Shopify Expert
Are you looking for a reliable, detail-oriented, and proactive professional to manage your eCommerce operations, support your customers, and help your business run smoothly?
With several years of hands-on experience in customer success, order management, and administrative support, I specialize in:
*Customer Success & Support
- High-volume email management (Gorgias, Zendesk, Gmail)
- Resolving customer issues with speed and empathy
- Tracking customer feedback and improving satisfaction
- Creating and implementing customer success strategies
- Managing Trustpilot reviews and maintaining account health
*Amazon & Shopify Order Management
- Processing, tracking, and fulfilling orders (FBA)
- Handling returns and resolving disputes
- Maintaining excellent Amazon Seller Central account health
- Shopify inventory and WMS coordination
- Monitoring FBA inventory and shipments
*Admin Support & VA Services
- Inbox management and email handling
- Web research and data entry
- Internal coordination and task tracking (Asana, -----------, Slack)
*Social Media & Customer Engagement
- Responding to DMs, comments, and mentions (Facebook & Instagram)
- Providing support via social channels to increase brand loyalty
Tools I Work With:
Shopify | Amazon Seller Central | Warehouse Management System | Gorgias | Zendesk | Trustpilot | Google Workspace | QuickBooks | Asana | ----------- | Slack | SAP
I am a fast learner, tech-savvy, and a solutions-driven professional who values quality and timeliness in every task. I go beyond just checking off tasks I work to make systems better, communication smoother, and customers happier.
If you're looking for someone who can jump in and add value from day one, feel free to reach out. I'm excited to help your business grow!
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