My Experience
My background combines specialized legal support with high-level customer service. As a virtual legal assistant, I’ve managed attorney calendars, scheduled legal proceedings, and handled a wide range of administrative tasks. At Reyes Browne Law Firm, I served as a Pre-Litigation Verifier and Executive Assistant, where I coordinated with medical facilities to obtain client records and drafted demand letters to support case development.
Beyond the legal field, I've worked as a virtual assistant for property rentals, where I managed online rental listings, scheduled property viewings, and processed applications and lease agreements. In my customer service roles, I've handled customer inquiries and resolved issues regarding subscriptions, billing, and technical support via email, live chat, and phone. At VXI Global Holding, Inc., I was promoted to Subject Matter Expert within six months due to my strong performance and product knowledge.
Skills and Qualifications
My skills include:
Virtual Assistant & Legal Support: I'm proficient in task management, workflow coordination, and document management. I have experience with remote work tools, including Dropbox, Filevine, and Basecamp.
Customer Service & Communication: I'm an expert at client communication and customer support. I have managed email and phone communications using a variety of platforms, including Outlook, Gmail, RingCentral, and Zendesk. I am also skilled in customer relationship management (CRM) and customer retention strategies.
I have a Bachelor of Science in Business Administration with a major in Financial Management from Ateneo de Davao University. My diverse experience and strong skills in both legal support and customer service make me a reliable and effective virtual assistant.
Verified
